Terms and Conditions

General Terms and Conditions:

The company undertakes no liability in case of cancellation of trips due to breakdown or for reasons beyond the control of the management. 
However proportionate refund of fare will be allowed in case no alternate arrangement is made.

1. Management is not responsible for your luggage s/baggage belongings inside the bus/office.
2. The ticket is valid for the particular journey to which it is issued.
3. Tickets are not transferable. The management reserves the right to offload passengers who are traveling on incorrect tickets, disturbing the co-passengers & also drunken passengers, without refund.
4. The Management reserves the right to cancel, postpone, change or delay the vehicle without assigning any reason, and to change the sitting arrangements in case of emergency
5. Passengers are requested to report 15 minutes in advance. The bus will not wait for passengers who are late.
6. Contraband and explosive article are no allowed.
7. Smoking and consumption of alcohol are strictly prohibited in the coach.
8. There is no refund on cancellation of Pre/Postponed & Open ticket.
9. For ticket cancellation and any other changes the customer has to visit the nearest company office with a ticket and, the telephonic request will not be entertained.
10. Changes to date or time can be made to your booking if you notify us at least one day prior to the scheduled departure time by visiting our branch/agency counter
11.Pets and Animals not allowed inside the bus while Journey
12. Any passenger disturbing the co-passengers is liable to be alighted from the coach.
13. Seats Will Be Confirmed Only After Successful Payment. ( Depending Upon Seat Availability.
14. The cancellation refund will be provided as a cash coupon with an expiry time of one year. You can use this cash coupon anytime within that one year to do any further bookings.
15. Cash coupon may be redeemed as a refund to your respective Credit/Debit Card account within 30 days of the ticket cancellation.  
The amount will be credited in your account within 8 to 10 working days after the refund initiation. 
The refund cash coupon amount would carry a Payment Gateway transaction charge of 5%(For E-Ticket Only) If the coupon is valid for one year only.
16. For children above 5year  full ticket compulsory, without ticket children will not be allowed to board the bus (Age proof Required).
17. Within 4 hours from the station's main departure time, there is no Pre/Postpone and Open ticket.
18. The difference Amount will not be refunded, in case of Pre/ Post/ Open ticket cases.
19. If the booked coach gets canceled/Change, Different seats can be given in another coach/Same Coch.
20. With the purchase of this ticket, passengers are bound by the Terms and Conditions of Greenline Travels.

Cancellation Policy:

Less than 5 hours from the station departure time 100% Cancellation Charges

Between 5 Hrs to 9 Hrs from the station departure time 98% Cancellation Charges

Between 9 Hrs to 12 Hrs from the station departure time 50% Cancellation Charges

Between 12 Hrs to 24 Hrs from the station departure time 15% Cancellation Charges

Between 1 to 30 days before station departure time 10% Cancellation Charges

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