Privacy Policy
This Privacy Policy applies to all websites, mobile applications, and services operated by us, including the 1win app (collectively referred to as the “Services”).
When we refer to “Personal Data,” we mean any information that can identify you, such as your name, email address, phone number, payment details, account activity, betting history, or support interactions. Data that cannot identify you (e.g., anonymized or aggregated data) is not covered by this Policy.
1. What Data We Collect
A. Data You Provide
You may provide Personal Data when:
- Registering an account
- Completing verification (KYC/AML checks)
- Contacting support
- Using certain features of the app
This may include contact details, identity documents, and payment information.
B. Data Collected Automatically
When you use the 1win app or website, we automatically collect:
- IP address
- Device type, OS, and browser
- Usage activity and logs
- Date, time, and referral URLs
We use cookies and tools like Google Analytics to understand user behavior and improve services.
C. Data from Third Parties
We may receive data from:
- Payment providers
- Identity verification services
- Public databases
This helps us verify your identity and improve security.
2. Legal Basis for Processing
We process your data only when legally permitted:
- Contractual necessity – to provide services you requested
- Legal obligations – compliance with regulations (e.g., AML laws)
- Legitimate interests – improving services, preventing fraud
- Consent – for marketing or optional features
3. How We Use Your Data
We use your Personal Data to:
- Operate and maintain the 1win platform
- Verify your identity and eligibility
- Process payments and transactions
- Provide customer support
- Improve app performance and features
- Prevent fraud, abuse, and illegal activity
- Analyze usage and generate reports
- Manage betting activity and risk
- Communicate updates, offers, and promotions
4. Sharing Your Data
We may share your data with:
- Companies within our group
- Service providers (payments, hosting, analytics)
- Regulatory authorities and law enforcement (when required)
- Fraud prevention agencies
- Partners and affiliates (with your consent where required)
5. International Data Transfers
Your data may be transferred outside your country (including outside India). We ensure appropriate safeguards are in place to protect your information in line with international standards.
6. Data Security
We implement strong security measures, including:
- SSL/TLS encryption (256-bit)
- Secure data storage and backups
- Restricted access to data
- Firewalls and intrusion detection systems
- Continuous monitoring and threat detection
7. Data Retention
We retain your data:
- While your account is active
- Up to 5 years after account closure (for legal and regulatory compliance)
Some data may be retained longer for:
- Fraud prevention
- Legal obligations
- Dispute resolution
- Responsible gaming enforcement
8. Your Rights
You have the right to:
- Access your Personal Data
- Correct inaccurate information
- Request data deletion
- Restrict or object to processing
- Withdraw consent
- Opt out of marketing communications
- Request a copy of your data
To exercise your rights, contact: [email protected]
9. Google Analytics
We use Google Analytics to understand how users interact with our platform. It collects anonymized usage data such as page visits and session activity.
You can disable tracking by turning off cookies in your browser.
10. Cookies Policy
We use cookies to:
- Ensure proper functionality of the app
- Remember your preferences
- Improve user experience
- Analyze traffic and usage
- Deliver relevant advertising
Types of Cookies:
- Necessary cookies – required for core functionality
- Session cookies – expire when you close the browser
- Persistent cookies – remain for a set period
- Analytical cookies – help improve services
You can manage or disable cookies through your browser settings. However, disabling cookies may affect app functionality.